UPS Update

UPS finally gets it right:


Date:  February 14, 2012
From:  twitter@ups.com
To:  me
Subject:  Re:  A bad customer service experience

Dear Catherine,

Thank you for your feedback. I apologize that the Change Request options were not clearly outlined on our website. I appreciate your taking the time to bring this to my attention. E-mails such as yours help us to identify areas that need improvement.

Best regards,

[REDACTED]
UPS Corporate Social Media Team
twitter@ups.com